Support

How can we help?

Most answers are below. If you’re stuck, email us and a real person will reply.

If you or someone else is in danger right now, call 911 (or your local emergency number). Support email is not monitored for emergencies.

Email support

support@safemigo.com. We reply as soon as we can. Include your phone model and what you expected to happen.

Frequently asked questions

Is SafeMigo an emergency service?
No. SafeMigo alerts the people you choose. It does not call 911, police, fire or ambulance for you. In an emergency, call 911 (or your local emergency number) first. See the Safety Disclaimer.
Why does SafeMigo ask for location "all the time"?
Arrive and leave alerts, Check On Me timers and crash detection need to work when your phone is in your pocket and the app is closed. "All the time" access lets that happen. You can use SafeMigo with "While using" only, but background features will be limited. How we use location.
Will it drain my battery?

SafeMigo is designed to be light on battery day to day. It uses more while something is active, like a check-in timer, a Safe Trip, live location sharing or an SOS.

Who can see where I am?

Only people you add, and only in the ways you allow. Arrive and leave alerts go to the people you pick. The approximate circle map is per circle and off until you turn it on. During an SOS or emergency, your chosen contacts receive your live location.

What's a circle?

A small group who look out for each other: family, friends, roommates, caregivers, a trip group, or a custom group you name yourself. In each circle you choose who gets your alerts. The same person can be in more than one of your circles; they still only get each alert once.

I'm not getting alerts. What should I check?
  1. Notifications are allowed for SafeMigo in your phone’s settings.
  2. On Android, battery optimization is off for SafeMigo (Settings → Apps → SafeMigo → Battery → Unrestricted).
  3. Location is set to “All the time” (Android) or “Always” (iPhone).
  4. The person sending alerts has you as an accepted contact or in a circle.
  5. Use Settings → Verify my safety alerts in the app to send a test to each contact.
Does SafeMigo work in Do Not Disturb?

Emergency, timer and zone alerts are sent on high-priority channels designed to break through Do Not Disturb on Android. On iPhone, how alerts behave in Focus modes depends on your Focus settings.

What does Pro cost?
Pricing will be announced at launch. Emergency features are always free. Compare plans.
How do I delete my account?
In the app, go to Settings → Delete Account. If you can’t open the app, see Delete your account.
Can I use SafeMigo for my child?

SafeMigo accounts are for people 13 and older. A parent or guardian should set up and supervise any teen's use.