In an emergency, call 911 (or your local emergency number) first. SafeMigo does not contact police, fire, ambulance or any emergency dispatcher, and it is not monitored by a response center.
Alerts go to people, not responders
SafeMigo alerts the emergency contacts and circle members you choose. They are ordinary people. They may not see an alert in time, may be unable to reach you, and are not trained responders. Agree with them ahead of time what they should do if they get an alert from you, including calling 911 for you.
Things that can stop or delay an alert
- No cellular or Wi-Fi signal, airplane mode, or a phone that is off or out of battery.
- Location, motion or notification permissions turned off, or “All the time” location not granted.
- Battery saver, power optimization or the phone closing SafeMigo in the background.
- Do Not Disturb or Focus settings on the receiving phone.
- Delays or outages in Apple, Google or other services that deliver notifications.
- Inaccurate GPS, especially indoors, underground, or near tall buildings.
- An out-of-date app, or contacts who have not accepted your request or have muted you.
Detection features are not perfect
Shake, crash and fall detection, inactivity checks and zone arrive/leave alerts use phone sensors and location. They can miss real events and can trigger when nothing is wrong. A countdown usually gives you a chance to cancel a false alarm; if you can’t respond, an alert may be sent.
Area Safety Grades are general information
Area Safety Grades summarize third-party and public data. That data may be incomplete, delayed or wrong for a specific street or moment. A good grade does not mean a place is safe, and a poor grade does not mean it is dangerous. Use your own judgment.
Getting the most from SafeMigo
- Allow notifications and “All the time” or “Always” location for SafeMigo.
- On Android, set SafeMigo’s battery use to Unrestricted.
- Add more than one contact, and run Settings → Verify my safety alerts to test delivery.
- Keep the app updated and your phone charged.
- Make sure your contacts have SafeMigo installed, notifications on, and know what to do.
This disclaimer is part of our Terms of Service.